Privacy Policy

1. Information We Collect

We collect information you provide directly to us when requesting our services, calling us, or sending us a text message (SMS/MMS). The categories of personal information we collect include:

• Identifiers: First Name, Last Name, Phone Number, Email Address, and proof of identification/authorization where required by California law
• Service Details: Property type, lock or hardware type, photos of locks/doors/keys sent via text message, vehicle make/model/year, and requested service
• Location Information: Service address, cross streets, or zip code where mobile dispatch is requested
• Communications & Call Recordings: Records of phone calls, SMS/MMS text messages, and dispatch notes
• Internet & Device Data: Website usage, browsing behavior, IP address, browser type, and cookie/pixel identifiers

2. How We Use Your Information

• Service Delivery & Dispatch: Dispatch mobile technicians, verify property/vehicle ownership, and perform locksmith services
• Communication: Respond to inquiries, provide on-site or phone estimates, send ETA updates, and provide customer support
• Transaction Processing: Process payments, invoices, and receipts
• Quality Assurance & Dispute Resolution: Monitor or record calls and messages to verify service requests and resolve disputes
• Analytics & Advertising: Understand website traffic and measure advertising performance (including Google Analytics, Google Ads, and Meta Pixel)
• Legal Compliance & Security: Comply with California BSIS locksmith recordkeeping laws (Cal. Bus. & Prof. Code § 6980.55), prevent fraud, and enforce our Terms of Service

3. Call Recording & Electronic Monitoring Notice (California Consent)

In compliance with California law (including Cal. Penal Code § 632 and the California Invasion of Privacy Act), please be advised that telephone calls, text messages (SMS/MMS), and electronic interactions with Kodiak Locksmith may be monitored, recorded, and stored by us and our service providers (such as call tracking, dispatch, and analytics platforms) for quality assurance, training, dispatch accuracy, and legal protection. By calling us, texting us, or using this website, you expressly consent to such monitoring, recording, and data processing.

4. Data Sharing & Disclosure

We do not sell your personal information for monetary consideration. We may disclose your data only in the following limited circumstances:

• Service Providers & Technicians: Independent mobile technicians, dispatch software, call-tracking providers, payment processors, and hosting providers assisting in our operations
• Legal Obligations & Law Enforcement: When required by law, subpoena, court order, or California Bureau of Security and Investigative Services (BSIS) regulations
• Protection of Rights: To enforce our Terms of Service, defend against legal claims, or protect the safety, rights, and property of Kodiak Locksmith, our technicians, or the public
• Advertising & Analytics Partners: Cross-context behavioral advertising or measurement via Google Ads / Meta Pixel, subject to your right to opt out

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with statutory recordkeeping obligations (including California locksmith work-order retention rules and tax/accounting laws), and resolve disputes. Service and transaction records are typically retained for up to 7 years.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the Internet, telephone network, or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. SMS/Text Messaging Policy

When you initiate a text message (SMS/MMS) to our dispatch number, provide your mobile phone number over the phone, or submit a request through our website, you expressly consent to receive transactional and customer-care text messages from Kodiak Locksmith regarding your service inquiry. These messages may include:

• Transactional & Dispatch Messages: Service confirmations, technician dispatch notifications, estimated arrival times (ETAs), estimate details, and digital receipts.
• Customer Care Messages: Direct replies to your questions, requests for photos of your lock or key to prepare an accurate quote, and service follow-ups.

Message Frequency: Message frequency varies based on your interaction with our dispatch team (typically 1 to 5 messages per service request). We do not send unsolicited third-party promotional spam.

Msg & data rates may apply. Your mobile carrier's standard messaging and data rates may apply to any messages you send or receive. Contact your wireless carrier for details about your plan.

Opt-Out: You can opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After replying STOP, you will receive one final confirmation message and no further messages will be sent unless you initiate a new request.

Help: For assistance, reply HELP to any message or contact us directly at (213) 246-8380 or [email protected].

Mobile Information Non-Sharing Disclosure: We will never sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS program to any third party. Your mobile phone number and SMS opt-in consent data will not be shared with or sold to third parties or affiliates for marketing or promotional purposes under any circumstances.

8. California Consumer Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (as amended by the CPRA), subject to statutory exceptions:

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: Request deletion of your personal information, subject to legal retention exceptions (such as completed service invoices, warranty/dispute records, and BSIS compliance logs).
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt-Out of Sale/Sharing: Opt out of the "sale" or "sharing" of personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Information: We do not use or disclose sensitive personal information for purposes other than providing requested locksmith services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

How to Submit a Request & Verification: To exercise your rights, contact us by email at [email protected] or by phone at (213) 246-8380. To protect your privacy, we will verify your identity by matching the phone number, email address, or service details provided in your request with our existing records. We endeavor to respond to verifiable consumer requests within forty-five (45) days.

9. Do Not Sell or Share My Personal Information & Global Privacy Control (GPC)

While we do not sell personal information for money, the use of third-party advertising cookies or pixels (such as Google Ads or Meta Pixel) may be considered "sharing" for cross-context behavioral advertising under California law. You may opt out at any time by:

• Enabling the Global Privacy Control (GPC) or universal opt-out signal in your supported browser (which our website recognizes as a valid opt-out request);
• Adjusting your browser settings to block third-party cookies and tracking technologies; or
• Contacting us at [email protected] or (213) 246-8380.

10. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies for website operation, security, analytics, and advertising measurement:

• Essential Cookies: Necessary for core site functionality and security.
• Analytics Technologies: Tools such as Google Analytics to measure traffic and improve site performance.
• Advertising & Conversion Pixels: Google Ads and Meta Pixel to measure ad effectiveness and conversions.

By continuing to use our website without blocking cookies or enabling an opt-out signal, you consent to the use of these technologies in accordance with this Privacy Policy and our Terms of Service.

11. Third-Party Links & Services

Our website may contain embedded maps (such as Google Maps) or links to third-party platforms. We do not control and are not responsible for the privacy practices of third parties.

12. Children's Privacy

Our website and locksmith services are intended strictly for adults (18 years of age and older). We do not knowingly collect personal information from anyone under 13 years of age.

13. Changes to This Policy

We may update this Privacy Policy from time to time at our sole discretion. Any changes become effective immediately upon posting on this page with an updated "Last updated" date.

14. Contact Information